First Time User Instructions
    First Time User Instructions
    The City is now partnering with SeeClickFix to provide faster and more convenient options for our citizens to submit service requests. The first time you enter a request you will be prompted to set up an account with SeeClickFix. This sign up screen will be displayed after you click the "Next" button. A screen shot of the the sign up screen is below.

    Once initially logged in, you will remain logged in on the online entry through the City website.

    Having a user account benefits you as a new user so that SeeClickFix can display current and previous service requests you have entered. As a citizen, you will be able to check the status and receive updates on your service requests.



    *When selecting a Display Name, it does not have to be your actual name. The display name you select is public facing will be used by SeeClickFix when citizens view service requests that have been entered in their neighborhood or the City. Your email address will never be publicly displayed.




    Optionally, requests may be entered through the "Guest" tab if you would prefer to not set up an account with SeeClickFix.




    For questions or help, please call Caitlin Gard at (913) 742-6230 or email cgard@cityofshawnee.org.

    You may also contact SeeClickFix at (800) 369-9060 or email contact@seeclickfix.com.


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